FAQ
Frequently Asked Questions
Product Information
- How to use each and every the products is clearly stated below in the product related information on the website.
- With each product purchased, you will receive a leaflet containing instructions for use.
- Videos on how to use our products correctly can be viewed on our YouTube channel through the link below.
- Visit Our YouTube Channel
- Our coustomer feedback section provided on the website can confirm the practical results.
- You can read many reports and surveys about the product by looking for information on the internet.
- Information about this can be obtained by reading the Blog section of our website
- Our products have international recognized certificates like GMP, Organic, etc.
- You can get information about the results by calling our phone numbers mentioned on the product packaging or by sending an email to info@naturistaceylon.com. Or you can connect to our Face Book page and get information through the link below.
- All our products are in good condition for a year or more. The exact varies from product to product and the package includes all the information about it.
- Store all products in a cool & dry place.
- The usage time varies from product to product and all that information is clearly stated below in the product related information on the website. However, it is best to use up all the products.
Shopping Information
- Shipping charges vary according to your country or province, product weight. You can check the transport charges related to your country and region by studying the table below.
- Click here to view delivery fees
- You can check the shipping charges related to the product when ordering the products on the website.
- Your order will definitely be delivered to Sri Lanka Post within 3 working days after the payment of the order is cleared.
- You will receive the order within 25-35 working days. During special periods the order receipt time may vary up to 50 days.
Payment Information
- Payment facilities are available for all orders through Visa, Master, American Express, Diners Club, Discover Card. Your account will be charged only for the order amount and no other additional charges.
- By giving the information related to the order and pressing the pay button, the amount related to the order will be deducted from your account. No other charges will be made through our website at any time after the order has been placed. Also, the information of Visa, Master, American Express, Diners Club, Discover Card that you have entered is 100% secure. Confidentiality remains 100%.
Steps to be taken if you do not receive the order as stated in the advertisement or if the order was damaged when received.
01. You can get a new product.
02. Refunds are available.01. You can get a new product.
For that, confirmation of the following information is required to this email address info@naturistaceylon.com within 03 days of receiving the order.
A clear picture of the receipt with your information on the outside of the order
Example – The tracking number mentioned in the order should be clearly visible4 pictures of the product you received
Examples – Clear photos of what the items broken or damaged areaYour information provided at the time of placing the order
Examples – Information such as name, address, etc. that you provided when you first placed the orderIt takes 25-35 working days to restock the new product and there is no charge.
02. Refunds are available.
Your money will be transferred back to your account within the next 4 working days after providing the relevant information via email.
Attention – in the event that the product has been received as per your request as stated in the advertisement, no refund or resend of a new product will be made.
Please review your correct information when finalizing the order. No payment or refund will be made for missed orders by not providing correct information.
– Your order will definitely be delivered to Sri Lanka Post within 3 working days after the payment of the order is cleared. Intimation that you wish to cancel the order must be made prior to delivery of the shipment. Orders cannot be canceled after delivery.
– Your money will be transferred back to your account within the next 4 working days for canceled orders made before delivery.
– Your order will definitely be delivered to Sri Lanka Post within 3 working days after the payment of the order is cleared. Intimation that you wish to cancel the order must be made prior to delivery of the shipment. Orders cannot be canceled after delivery.
– Your money will be transferred back to your account within the next 4 working days for canceled orders made before delivery.
Other Information
– You can get an answer to your problem by calling our phone numbers mentioned on the product packaging or by sending an email message to the email address info@onlinemartexpress.com . Or you can connect to our Face Book page and submit your problem through the following link.
-You can get all the necessary information by calling our phone numbers mentioned on the product packaging or by sending an email to info@naturistaceylon.com . Or you can connect to our Face Book page and get information through the link below.
– You can place a reorder through our website. In case of more than 3 orders, you can get a discount by sending an email to info@naturistaceylon.com and confirming your information. (Conditions apply)
– By sending an email message to the email address info@naturistaceylon.com , you can get all the information related to the price, payment information, packaging, transportation and time within 48 hours.
- Our sustainable policies largely happen at grassroots level. Main three things we concern ourselves are,
- The protection of Natural Flora in Sri Lanka
- The protection and build-up of the rural community of Sri Lanka
- Having a business model that is financially viable while achieving above two goals.
One of main things we do to protect natural flora is providing direct monitory aid to organizations who exists for that purpose. Other than that, we use other methods such as using farming systems that are less taxing on the land (organic farming, wild harvesting, Etc). we also provide education to the local community about the importance of these plants and other flora. But arguably the best way to protect these from deforestation rampant in rural Sri Lanka is to make the community aware about the monitory value of the plant. Which will make everyone protective of them.
The local community is in need of Protection and empowering too. To that effect we have taken several steps. Main one is applying fair trade concept to our farming, so everybody will benefit for the success of the organization. We also provide teaching, scholarships and reading material to younger children. Their parents participate in our educational events on sustainable farming, financial management, etc.
Our business module is to succeed with all stakeholders. Some of the money you spent on will go toward the Farmer, her children, the delivery person and all others who are involved in the process. Which will bread loyalty in our customers and suppliers both. Which will result in a positive coefficient which will benefit everyone.
